Talks and keynotes

Which Work Can AI Own?

PEO Leadership AI Peer Group, Session Five · Toronto

Rogue agents, operational risk, and the controls that let AI do real work safely. Four live audience polls.

The Harness: The future of work

PAT5 Mini Retreat

A 90 minute, demo led session on harnesses: what they are, the three kinds, and how I use them every day.

You've Hired the Team. Now What?

PEO Leadership AI Peer Group, Session Four · Toronto

Managing AI after the pilot. Why model costs fell 67% and the bills still went up.

Agents Go to Work

Innovators Alliance AI Peer Group, Session Three · Toronto

Seven frontier models in a quarter, and what to actually do with them.

How I Work With AI

Scotiabank

A look inside my own working day with AI.

The AI Revolution in Four Acts

TIGER 21

How fast AI has moved, told in four acts.

AI in 2026: Evolution, Acceleration, Adaptation

ICE Network Retreat · Barbados

Where AI is now compared with 18 months ago, with four live demos: travel, accounting, investment research and a wedding.

The Nice Side of AI: Dreams, Creativity, Business

Mississauga Board of Trade · Mississauga

The creative, hopeful side of AI, and what it means for business.

Good Vibes

Innovators Alliance AI Peer Group, Session Two · Toronto

A summer of model releases, and building software by describing it.

Kickoff

Innovators Alliance AI Peer Group, Session One · Toronto

The first session of a peer group of business leaders learning AI together.

Thriving Through the AI Revolution: Lessons from the past, in preparation for the future

Innovators Alliance, Fresh Thinking Shared 2025 · Toronto

Lessons from the industrial and digital revolutions, Kodak and Blockbuster, and how to come out of the AI one ahead.

The Ultimate Tool to Get Things Done

Ticketing Professionals Conference 2025, closing keynote · UK

Practical, everyday AI, and how much time it gives back.

Operational AI

MaRS Discovery District · Toronto

The new wave of AI, and using it for real productivity.

Apocalypse Incoming: Separating Hype from Reality

Ticketing Professionals Conference 2024, opening keynote · UK

An introduction to generative AI, co-presented with an AI avatar on screen.

Why an AI should be your next hire

PeerScale · Toronto

Canada is falling behind on AI, and much of our daily work is ready to be handed over. The full talk is on YouTube.

MetaWhatThe…

Ticketing Professionals Conference 2023, opening keynote · UK

What the metaverse could mean for live events.

The Patrons' Perspective

AudienceView

A survey of more than 5,000 theatregoers on how they want to buy tickets.

It's Time to Get ReConnected

AudienceView ReConnected 2021

The product vision session at the AudienceView client conference.

The Future of Our Industry

Cue The Lights conference

Where live entertainment is headed over the next 20 years, and the risk of being cut out by the platforms.

Good Leaders Embrace Failure

AVLive Connected Leaders · Online

Why good leaders make room for failure.

Embracing Failure

Ticketing Professionals Conference 2018, closing keynote · UK

What failure teaches, and why it is worth embracing.

Exploring Auto-Renewals

AVConnect '18 · Austin, Texas

Subscriptions and auto-renewals for arts and entertainment.

We Don't Sell Tickets. We Sell Experiences.

INTIX webinar · Online

What ticketing can learn from Uber and Apple, and how fees, on-sales and exclusivity hold it back.

All Four One, and One Four All

AudienceView Connect UK 2012 · UK

Why a busy arena replaced four systems and brought ticketing in house.

Cross Channel Challenges

Retail Business Technology Expo 2012 · London

Knowing your customers across every channel, told through three customer personas.